Frequently Asked Questions
About Kaya
Can I borrow designer handbags in South Africa?
Yes. Kaya is South Africa's first designer handbag club. Members borrow authenticated designer handbags from brands like Chanel, Louis Vuitton, Dior and Bottega from a shared, rotating collection. Try it from R1,999 per borrow, 5 to 10 days, or R2,499/month with delivery to your door.
Is there a Vivrelle or Cocoon alternative in South Africa?
Yes. Kaya is South Africa's answer to international designer handbag clubs like Vivrelle and Cocoon. Delivery to all major cities across South Africa. Local ZAR pricing, no customs or import fees.
Is there a waiting list?
Kaya has limited member spots. If the current intake is full, you can join the waitlist and we'll notify you as soon as a spot opens.
The Bags
What condition are the bags in?
Condition varies by piece. Some bags are brand new, others are pre-loved and may show signs of wear. All photos in the collection are of the actual bag and include close-ups of any imperfections. If you'd like to know more about a specific piece, just ask us.
Are the handbags authentic?
We only add authentic bags to the collection. If we suspect a bag may not be authentic, we work with third-party authentication experts to verify the bag's provenance before adding it to the collection.
What designer brands are available?
Kaya's collection includes bags from Chanel, Louis Vuitton, Christian Dior, Bottega Veneta, YSL (Saint Laurent), Gucci, Fendi, Prada, Celine and other luxury houses. We are always adding new bags to the collection across a range of brands, styles and conditions.
What if I damage or lose a bag?
Normal wear and tear is covered by your membership. If something happens, let us know and we'll arrange collection. Full details on damage and loss are covered in the membership agreement.
How often can I swap bags?
Essence and Signature members get 2 borrows per month. Each borrow can be kept for up to 2 months. When you're ready for a new bag, request a swap and we'll collect your current bag and deliver the next. Additional borrows at 50% off.
Can I keep a bag longer than a month?
Essence and Signature members can keep a bag for up to 2 months per borrow. Prelude borrows run 5 to 10 days. If you love it, just don't swap and your bag stays with you.
How do I choose my next bag?
Browse the collection in your member dashboard. Reserve the bag you want, and we'll deliver it once your current bag has been returned and our team has inspected and cleaned it. This usually takes about 2 business days from when your previous bag gets to us.
Membership
How does Kaya Club work?
Choose a membership tier, book the bag you want from the shared collection. We deliver it to your door. Let us know when you'd like a new one and we'll swap it for you.
What is the membership term?
Memberships run month-to-month with a three-month minimum commitment. Think of the first three months as your trial. After that, cancel anytime with 30 days notice.
What's the difference between Essence and Signature?
Prelude lets you borrow one bag at a time from R1,999 per borrow, 5 to 10 days, with no monthly fee. Essence gives you 2 borrows a month from designer bags up to R50,000 retail value. Signature includes everything in Essence plus limited editions, exotics and pieces above R50,000 retail value. Essence and Signature members can also add additional borrows at half price.
Can I cancel my membership?
Yes. After the three-month minimum, cancel or freeze at any time. No cancellation fee if you have completed the minimum term. Just give us 30 days notice and we'll take care of the rest.
What happens after my three-month minimum term?
Your membership continues month-to-month at the same rate. No action needed. You can cancel at any time with 30 days notice.
Cost & Billing
How much does it cost?
Prelude is from R1,999 per borrow with no monthly commitment. Essence is R2,499/month and Signature is R4,999/month, each including 2 borrows per month. All tiers include authentication, insurance and delivery.
| Prelude | Essence | Signature | |
|---|---|---|---|
| Price | From R1,999/borrow | R2,499/month | R4,999/month |
| Borrows included | Pay per borrow | 2 per month | 2 per month |
| Borrow duration | 5 to 10 days | Up to 2 months | Up to 2 months |
| Max bag retail value | R50,000 | R50,000 | R150,000 |
| Additional borrows | – | 50% off | 50% off |
| Monthly commitment | None | 3-month minimum | 3-month minimum |
How does Prelude per-borrow pricing work?
Prelude pricing is based on the bag's retail value and how long you keep it. The base rate covers 5 days, starting from R1,999 for bags up to R15,000 retail and scaling to R3,499 for bags at R50,000 retail. Keeping a bag beyond 5 days adds a half-day rate for each extra day.
| Bag retail value | 5 days | 7 days | 10 days |
|---|---|---|---|
| R15,000 | R1,999 | R2,399 | R2,999 |
| R30,000 | R2,642 | R3,170 | R3,963 |
| R50,000 | R3,499 | R4,199 | R5,249 |
Essence and Signature additional borrows (beyond the 2 included per month) are charged at 50% of the above prices.
How does the deposit work?
Prelude: Every Prelude borrow requires a refundable deposit, usually around 10% of the bag's retail value. This is paid upfront to secure your bag and refunded via EFT within 48 hours of your bag passing our post-borrow inspection. Normal wear and tear is already covered. If professional cleaning, repairs or authentication fees are required, those costs are deducted before the remainder is returned.
Essence & Signature: All memberships begin with a deposit held for the duration of your membership. It covers one bag at a time. If you borrow two bags at once, you may need to top up your deposit. The deposit covers professional cleaning or repairs in cases of damage. At the end of your membership term, it is EFT'd back to you along with an agreed bonus amount for being a great, caring Kaya member.
Delivery & Logistics
Where do you deliver?
Kaya delivers across South Africa including Cape Town, Johannesburg, Pretoria, Durban and other major cities. All deliveries are handled by insured courier.