Frequently Asked Questions

Join Kaya for R2,499/mo, with no minimum term. Pick any authenticated bag that’s free on your dates. You wear one at a time. Pay the refundable security deposit, then we deliver to your door. Swap whenever you like, before your due date. We collect your bag and bring your next one.

Membership is R2,499/mo, or R23,990/yr. It covers every bag in the collection, one at a time, whatever the bag is worth.

A yearly payment covers 12 months from the day you pay. After your first 12 months, every new payment is monthly. When your payment runs out, we ask you to set up a new monthly payment. Rentals pause until you do.

You also pay a refundable deposit of R2,500, or 5% of the bag’s retail value where that is higher. It is due before your first bag is sent.

On a monthly membership, you pay from R4,999 to start: your first month plus the deposit. You see your exact fee and deposit before you pay.

Authentication, normal wear and tear, and delivery and collection anywhere in South Africa are included.

No. Cancel any time from your account or by email, and you are not billed again. Your membership runs to the end of the month or year you have already paid for. Anything you already owe on a bag, such as a repair or a late fee, is still due.

Apply online. You sign in, give us your details, choose your first bag, and pay your first month. We then check your ID and run a credit check, usually within one business day. A passport or permit is checked by hand, which can add a business day. When we confirm your bag and dates, you pay your refundable deposit. We send your first bag after the check passes. If the check does not pass, we refund you in full.

The bags are worth tens of thousands of rand. If one is lost or not returned, we may need to recover its value. So before your first bag goes out, we check your ID and run a credit check. Your documents are stored securely.

We refund your first payment and your deposit in full, and end your membership, so you are not billed again. We process the refund within 5 business days of your payment reaching us or the check result, whichever is later. Your bank may take a few more days to show it.

Not to join. You can apply today. If the bag you want is out with another member, you can join that bag’s waiting list in your account. We tell you when it is your turn.

Yes. Kaya is a designer handbag membership. For R2,499/mo, you can wear any bag in our collection, one at a time, from brands like Chanel, Louis Vuitton, Dior and Bottega Veneta. Every bag is authenticated, and we deliver anywhere in South Africa.

Yes. Kaya is a designer handbag membership like Vivrelle and Cocoon, made for South Africa. You pay in rand, there are no customs or import fees, and we deliver nationwide.

Yes. Every bag is authenticated before it reaches you. Where we can, we get each bag from its original owner, with its receipts, certificates and packaging. We also use resellers we have checked who supply authentication papers. When the papers are missing, we authenticate the bag with Entrupy, an independent authentication service. For those bags, an Entrupy certificate is available on request.

Read more about how we authenticate every bag.

Some bags are new and some are pre-loved, so condition varies. We photograph every bag before it goes out, and you can ask us about any bag before you choose it. When your bag arrives, check it straight away. If anything is not as described, message us with photos within 24 hours.

Kaya's collection includes bags from Chanel, Louis Vuitton, Christian Dior, Bottega Veneta, YSL (Saint Laurent), Gucci, Fendi, Prada, Celine and other luxury houses. We are always adding new bags to the collection across a range of brands, styles and conditions.

As often as you like. In your account, book a collection for the bag you have, then choose any bag that is available. We deliver your next bag after we collect the current one.

Yes, if no one has booked it after you and the bag’s own loan limit allows it. Each bag has a return date, which you see before you confirm. Extend it from your account at least 48 hours before it is due, or swap it for another.

No. Kaya, or the bag’s owner, keeps ownership the whole time. You wear the bag while it is with you, then swap it or send it back. The Membership Terms set out the legal basis and what you are responsible for.

Negligence is careless handling that a reasonable person would avoid with a valuable bag. For example:

• Leaving it unattended in a public place.
• Leaving it in view in a parked car.
• Letting anyone else use it.
• Taking it to the beach, a pool, or out in heavy rain.
• Getting paint, dye, or harsh chemicals on it.

Damage caused this way is not wear and tear, and you pay for it, up to the bag’s replacement value. An accident, such as a spill, is not negligence, but damage beyond wear and tear is still charged. Theft is different: you are liable for a stolen bag however careful you were. Carrying a bag to work, to dinner, or to an event, the way you would your own, is never negligence.

A late fee of R750 a day, or the bag’s daily rental rate if that is higher, runs from the due date until we have the bag back. Late fees never add up to more than the bag’s replacement value. We will remind you.

If a bag is not back within 7 days of its due date, we treat it as lost. The late fees stop, and you are liable for its replacement value plus the fees so far. Anything left unpaid may be handed to debt collectors.

We agree a 2-hour collection window with you. If our courier comes in that window and no one is there, we rebook, and you pay a R500 admin fee plus the courier’s cost. If that was the collection on your due date, the late fee also runs until we have the bag. Missing a collection you booked early, to swap, does not make the bag late. If you cannot be there, an adult you have authorised in writing can hand it over.