Terms and Conditions

Last updated: December 2024

1. Acceptance of Terms

By applying for or using Kaya's luxury handbag membership service, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our service.

2. Membership Service

Kaya provides a luxury handbag membership service that allows approved members to:

  • Access our curated collection of authentic designer handbags
  • Enjoy one handbag at a time for up to one month
  • Swap handbags as many times as desired within the membership period
  • Receive cleaning and concierge services as part of the membership

3. Membership Application

Membership to Kaya is by application only. We reserve the right to approve or decline applications at our sole discretion. Membership is currently limited to residents of Cape Town, South Africa.

4. Membership Fees

Membership fees are R1,999 per month and are billed monthly in advance. Fees are subject to change with 30 days' notice. All fees are non-refundable except as required by law.

5. Care and Responsibility

As a member, you agree to:

  • Handle all handbags with appropriate care
  • Use handbags only for their intended purpose
  • Report any damage immediately
  • Return handbags in the same condition as received (excluding normal wear)

6. Damage and Loss

Normal wear and tear is covered by your membership. However, you will be liable for repair or replacement costs for significant damage, loss, theft, or negligence. Our care team will assess damages and provide fair pricing for repairs or replacements.

7. Availability

Handbag availability is subject to demand and our collection inventory. We cannot guarantee availability of specific items at specific times. We provide transparent availability information when you request your next piece.

8. Termination

Either party may terminate the membership with 30 days' written notice. Upon termination, you must return any handbags in your possession within 7 days. We reserve the right to terminate memberships immediately for breach of these terms.

9. Intellectual Property

All content on our website and marketing materials, including text, graphics, logos, and images, is the property of Kaya and is protected by copyright and other intellectual property laws.

10. Limitation of Liability

Kaya's liability is limited to the monthly membership fee. We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our service.

11. Governing Law

These Terms and Conditions are governed by the laws of South Africa. Any disputes will be resolved in the courts of Cape Town, South Africa.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us via WhatsApp or email at hello@kaya.co.za.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify members of any material changes via WhatsApp or email. Continued use of the service after changes constitutes acceptance of the new terms.