Everyday care and storage
- Keep the bag off the floor, and do not overfill it. Overfilling stretches the leather.
- Dark denim and newspaper can rub colour onto light leather. Keep them apart.
- Cap your pens and close your make-up inside the bag.
- Between wears, store it upright in its dust bag, out of direct sun and away from damp.
- Never leave it unattended or in view in a car.
- Do not clean or repair it yourself. If it is damaged, stained or spilled on, tell us straight away. We will collect it and have it professionally assessed.
What you are responsible for
The bag is your responsibility from the moment it reaches you until you hand it back to our courier, sealed in the box we send and complete. Complete means the bag, its dust bag, and any pochette, strap, or other piece. Pack it that way and transit is on us, both ways.
Normal wear and tear is not charged to you. That means minor rubbing, light hairline scratches on the hardware, and the gentle loss of shape a bag picks up in careful use.
What your deposit is for
Your refundable deposit is security for anything you owe under the membership agreement, including damage. It goes first towards:
- Cleaning or repair of damage beyond normal wear and tear, plus a R500 admin fee for each incident.
- Late-return fees and extra courier costs.
- What you owe if a bag is lost or stolen.
We decide, acting reasonably, what is beyond normal wear and tear. We tell you what we found and show you the quote. If what you owe is more than your deposit, you pay the difference.
If a bag is lost or stolen, you owe its full retail replacement value, which we show you before you confirm the bag. If it is stolen, tell us within 12 hours. Then open a police case and send us the case number within 24 hours.
The full detail is in our FAQ on deposits and damage.